Process Skills

Coaching and Mentoring

INRODUCTIONToday’s organizations feature fewer management layers and emphasize individual responsibility. Successful delegation and empowerment relies on effective coaching. This Coaching & Mentoring training course focuses on the methods by which managers develop the performance of individuals in their team. It … Continue reading

Competency Mapping and Assessment Skills

INRODUCTIONCompetencies lie at the heart of integrated approaches to human resource management. This course provides hands-on experience of systematic job analysis techniques which are essential to ensure that competencies are defined accurately and reflect the organization’s short and long term … Continue reading

Creativity and Innovation

INTRODUCTIONInnovation is the new value proposition for success and only innovation strategies will ensure sustainable success in the coming years. But how do we develop truly creative, innovative, learning organizations and individuals? An organization thrives and is driven by the … Continue reading

Customer Focus

Team Mantrana’s workshop is designed to develop an employee’s service skills for consistent delivery to customers. Because quality service impacts the bottom-line, developing internal-external customer skills is essential in every business. Superior service is no longer an option, and external … Continue reading

Designing and Conducting Assessment and Development Centers

INTRODUCTIONThis exceptional program provides a comprehensive overview of the key issues involved in designing and implementing assessment and development centers. This course is designed to upgrade the skills and the awareness of the participants in the critical areas of assessment. … Continue reading

KRAs and Goal Setting

INTRODUCTIONA goal provides direction. In order to know where you are going, you need to know how to develop a plan that clarifies departmental expectations in writing and in "voice." The translation of role responsibilities into a set of expected … Continue reading

Managing Change

IntroductionManaging change is a critical skill in today’s world of rapid and continuous change. Change is not simply a matter of changing. It is more a matter of learning how to change, not only self but others as well. It … Continue reading

Performance Appraisal and Counseling Skills

INTRODUCTIONThe most important question that employees demand to know the answer to is "How am I doing?" So why Performance Appraisals are – the ideal time when this question should be dealt with – conducted so badly or not at … Continue reading

Recruitment and Selection Skills

INTRODUCTION Recruiting the right people is essential to the successful development of teams and the organization. However, the process is costly both in terms of time and resources and it is therefore critical that the right candidate is appointed first … Continue reading

Behavioral Interviewing Skills

PrefaceHow well do we know our own strengths and development gaps? When asked about their driving ability, most motorists claim proficiency. Accident statistics, however, clearly demonstrate that often there is a gap between perceived and actual competence. Similarly, many recruitment … Continue reading

Rediscovering and Leveraging Organization Values for Excellence

Introduction Executives spend too much time drafting and redrafting vision statements, mission statements, values statements, purpose statements, aspiration statements, and so on. They spend nowhere near enough time trying to align their organizations with the values and visions already in … Continue reading

Train the Trainer

Training others is a skill and individuals who are progressing towards or developing a new role as a trainer face one of the most challenging yet rewarding learning curves of their career. This is a highly practical train the trainer … Continue reading

Vision, Mission and Values

"Vision without action is a daydream. Action without vision is a nightmare."  – Japanese proverb Workshop Objectives Developing and activating a mission and vision statement provides the opportunity to establish a common understanding of the organization and its future. In … Continue reading

Delegation, Accountability & Empowerment

INTRODUCTION Delegation and empowerment are important features of many workplace relationships and the need for effective delegation is on the increase: now that there is greater pressure for teams to achieve more, better and faster. Despite understanding the value of … Continue reading

Ownership Culture

What is Ownership? When a person truly feels as if a certain business or department is his / her own. When a person would take every decision concerning internal or external customer keeping in mind that any wrong move by … Continue reading