Delegation, Accountability & Empowerment


Delegation and empowerment are important features of many workplace relationships and the need for effective delegation is on the increase: now that there is greater pressure for teams to achieve more, better and faster. Despite understanding the value of delegation, many people say that they wish they could delegate more, but that they just don’t trust that the job will be done to the required standard. As organizations and teams become more complex, roles and responsibilities are often less defined and there are numerous areas of potential difficulty, confusion and conflict. However, despite the potential pitfalls, many of these can be alleviated – through the effective use of a delegation process, through developing awareness of two-way responsibilities and through specific skills development. Empowerment is a little different; one can’t empower people through executive orders. People feel empowered from within, under the right conditions.

And lastly, while the delegator remains accountable ultimately, empowerment and responsibility go hand in hand. One can’t hold a person responsible without empowering him or her.

This course will enable participants to achieve more at work and to empower colleagues. It will help them to overcome any inhibitions about delegation, and learning the techniques of delegating important and stretching tasks. It is particularly recommended for anyone required to manage, to motivate or to lead others at work, whether they are a part of the same team/department, or whether they are outside their direct line-management responsibility.


  1. To enable the development of key skills of planning, listening and feedback to delegate effectively in a range of situations.
  2. To provide important tools, techniques and approaches for use in delegation situations.
  3. To understand the power of expectations in shaping human performance.
  4. To trigger self-motivation amongst employees through the practice of empowerment.


Day 1 (forenoon)
Ice breaker and expectation mapping
Conceptual contexts of delegation, responsibility, accountability and empowerment
When to delegate inventory sheet? Understanding self
FIRO-B-understanding self with reference to delegation and working preferences

Day 1 (after noon)
Trust and trustworthiness
Phases of successful delegation
Steps of successful delegation
Skills & Jobs-making the match

Day 2(forenoon)
5 P’s of empowerment
Elements of empowerment
Owning your people
Processes of empowering listening and feedback

Day 2 (afternoon)
Power of expectations-tower building game
Power of expectations video
Accountability vs. Responsibility
Action Agenda for unleashing human performance

This is tentative outline. Actual coverage may vary a little based on expectation mapping of the participants and their rate of absorption.

This interactive program will involve a mix of knowledge slides, group discussions, role plays, videos, etc.

This will be a two-day program.

The program will be facilitated by Rajan Sinha, CEO, Mantrana Consulting P. Ltd. Rajan has over 30 years’ experience in training and HR and has conducted similar programs in hundreds of organizations like Airtel, Greenply, Jindal Group, JK Cement, Al-Hassan Group (Oman), etc.

Faculty fee will be Rs. xxxxx/-per day. Soft copy of course material will be emailed to the client for duplication. Logistics and service tax extra.